UnderstandOutcome, context, constraints
Operations & Business Analysis · Process Improvement · Project Coordination
Turn complex work into clear, reliable systems.
I improve how work moves between people, data, and systems—mapping workflows, clarifying ownership, automating repeatable reporting, and helping teams execute with fewer surprises.
Toronto, ON · Open to Operations, Business Analysis & Project Coordination opportunities
How I structure a problem
Working model
MapInputs, handoffs, owners
ImproveControls, automation, clarity
ValidateCheck impact, iterate
Operating principle
Make the work visible. Make ownership clear. Make exceptions easier to catch.
01 / Selected Work
Evidence of how I think—and what changed because of it.
Professional and portfolio work spanning reporting automation, operational process analysis, and digital product thinking.
01
Featured Case Study · Professional Experience
Reporting Workflow Improvement — Media.net
Problem
Recurring campaign reporting required repetitive preparation before stakeholders could review performance across multiple campaigns.
Action
I standardized the reporting structure, built three weekly Excel dashboards, and automated repeatable preparation steps so time could shift from manual handling toward analysis and communication.
Impact
Report preparation dropped from approximately 3 hours to 1 hour while supporting 10 campaigns. In related campaign work, structured testing and analysis contributed to a 27% lift in user engagement over three months.
ExcelAutomationReportingCross-functional CoordinationProcess Improvement
Measured impact
Source→Import→Validate→Analyze→Report
67%less preparation time
10campaigns supported
27%engagement growth
02
Independent Portfolio Demo · Synthetic Data
Order Fulfillment Reporting Automation
Problem
Routine operational reporting can involve repetitive file selection, copy/paste work, validation, and manual dashboard refreshes.
Solution
I built an Excel/VBA demonstration that validates a standardized order file, imports the data, resizes the reporting table, refreshes analysis, and records the dashboard refresh time.
What it shows
A multi-step reporting process can become a controlled, repeatable workflow while preserving validation and clear failure messages.
ExcelVBAValidationOperational Reporting
Project files
03
Independent Process Analysis · Generalized Workflow
B2B Order Fulfillment Process Mapping
Objective
Understand how approved commercial or project requirements become an operational fulfillment request—and where coordination risk appears between teams.
Focus
I map ownership at each handoff, identify fields that matter downstream, surface likely exception points, and clarify who needs to make a decision when something changes.
Insight
The coordination role is not simply a one-way handoff. It verifies, communicates, tracks exceptions, and keeps approved changes moving through the workflow.
Process MappingStakeholdersOrder FulfillmentException Management
Fulfillment flow
Commercial / project inputs↓Validation & order entry↓Operations↓Fulfillment / field
Risks I look for
- Incomplete inputs
- Ownership ambiguity
- Changes after approval
- Downstream communication gaps
- Untracked exceptions
04
Figma Prototype · Business Analysis / UX Concept
Pay My Bills — Connected Bill-Payment Experience
Problem
Bring common bill-payment tasks—account management, merchant transactions, payment details, support, and confirmation—into one connected experience with clear task choices.
Approach
I organized the concept around user tasks and transaction states: choose an action, move through the required information, confirm the decision, and clearly communicate completion.
Flow
Dashboard → account or merchant task → payment information → confirmation. Supporting paths cover account management, notifications, support, rewards, and privacy-related actions.
Next iteration
Responsive, accessible, validated.
Further development would focus on responsive behaviour, accessibility, tighter component consistency, and user validation of the highest-friction steps.
02 / Experience
A career built around coordination, accuracy, and follow-through.
My roles span ad-tech operations, Canadian site operations, and customer service—but the common thread is making work easier to execute reliably.
Feb 2024 – Present · Toronto, Canada
Site Supervisor
Interlinx Security Solutions
- Coordinate day-to-day operations across multiple sites and act as a first point of contact for operational issues.
- Track open items, communicate expectations, escalate higher-risk issues early, and maintain accurate incident documentation.
- Balance independent decision-making with clear escalation when an issue exceeds normal authority.
OperationsDocumentationIssue ResolutionFollow-through
Aug 2023 – Apr 2024 · Toronto, Canada
Customer Service Associate
Shoppers Drug Mart
- Processed high-volume cash, debit, and credit transactions while maintaining end-of-shift balancing accuracy.
- Resolved pricing, returns, loyalty, and general service inquiries with a calm, practical customer-service approach.
Customer ServiceAccuracyProblem Solving
Jun 2019 – Jun 2021 · Mumbai, India
Operations Associate
Media.net
- Built and automated three weekly Excel dashboards supporting 10 campaigns, reducing reporting preparation from about 3 hours to 1.
- Coordinated reporting priorities and dependencies across technical, content, and publishing teams.
- Used structured testing and analysis in campaign work that contributed to a 27% increase in user engagement over three months.
Cross-functional CoordinationReportingExcel AutomationAd Tech
03 / About
Technical foundation. Operational mindset.
My path has moved from engineering to digital operations, Canadian business-analysis education, frontline customer service, and site operations leadership.
The roles are different, but the through-line is consistent: I naturally think in processes—what enters the workflow, who owns each decision, where information changes hands, and which errors can travel downstream.
That perspective shapes how I document work, coordinate stakeholders, build reporting tools, handle exceptions, and improve repeatable processes.
04 / Approach
A compact operating model for messy problems.
Understand the system, make the work visible, improve the friction, then validate the result.
Understand
Clarify the outcome, context, constraints, and definition of success.
Map
Make inputs, owners, handoffs, dependencies, and decision points visible.
Improve
Reduce friction with clearer controls, tracking, documentation, or automation.
Validate
Check assumptions, measure the result, and refine where the workflow still breaks.
05 / Skills
Depth first. Tools second.
I lead with the capabilities I use to solve operational problems, then the tools that support them.
Core strengths
Microsoft ExcelProcess MappingBusiness AnalysisStakeholder CoordinationOperational ReportingDocumentationPrioritizationCross-functional Communication
Tools & methods
VBAPivotTablesXLOOKUPINDEX / MATCHJIRARequirements AnalysisRoot-Cause ThinkingUser Flow Mapping
Working knowledge
Power BITableauPythonFigmaBPMN / SIPOCPrototypingInformation Architecture
06 / Education
Technical foundation. Business perspective.
Health Informatics
George Brown College, Toronto, Canada
Information Systems Business Analysis
George Brown College, Toronto, Canada
Electronics & Telecommunication Engineering
Mumbai University, India
07 / Contact
Looking for someone who can bring structure to operational work?
Based in Toronto, I’m open to conversations around operations, business analysis, project coordination, reporting automation, and customer operations.